HIPAA Certified
GDPR Compliant
SOC2 Certified
PHI Protected
MLR Approved
Workflow Comparison
End-to-End Workflow Comparison
See how RepTwin transforms the traditional medical information process into an efficient, always-on service
Traditional Way
Manual Process
With RepTwin
AI-Powered
1
1
HCP Submits Query
Healthcare professional calls the medical information hotline or sends an email inquiry.
2-24 hour response time
1
HCP Asks via Any Channel
Healthcare professional submits question via chat, portal, app, or messaging platform.
Instant acknowledgment
24/7 availability
2
2
Manual Research
Med Info team manually searches through documents, labels, and clinical data.
Time-consuming lookup
2
AI Searches Approved Content
Natural language processing understands intent and retrieves from pre-approved knowledge base.
Sub-second retrieval
<3s response time
3
3
Draft Response
Specialist drafts a response based on findings and available documentation.
Requires human availability
3
Pre-Approved Response Generated
System generates compliant response using only approved, on-label information.
Always compliant
Instant auto-resolution
4
4
MLR Review
Complex queries require Medical-Legal-Regulatory review before responding.
Additional delays
4
Smart Escalation
Complex or off-label queries automatically routed to appropriate medical specialists.
Intelligent routing
100% proper escalation
5
5
Response Delivered
Finally, the response is delivered back to the HCP via phone or email.
Inconsistent quality
5
Complete Audit Trail
Every interaction logged with full audit trail for compliance and regulatory review.
Zero gaps
Improved ROI
Experience the Difference
See how RepTwin transforms your workflow
Key Capabilities
Everything you need for compliant, efficient medical information delivery
Instant Query Response
Provides HCPs and patients with immediate, 24/7 answers to medical questions using approved data and labels.
Compliance & Auditability
Delivers only pre-approved, on-label information with complete audit trails for regulatory review.
Smart Escalation
Automatically routes complex or off-label queries to live medical professionals for follow-up.
Continuous Updates
Knowledge base refreshes with new prescribing info, clinical trials, and FAQs automatically.
Standard Responses
Draws from enterprise content repositories for consistent, approved answers every time.
Zero Wait Time
Near-instant responses with 24/7 availability, handling surges without extra staffing.
Enterprise Content Integration
Connects with your medical content systems for accurate, approved responses
Content Vault
Standard response documents
CRM Systems
HCP inquiry tracking
Sales Tools
CRM integration
Safety DB
PV system integration
Calendar
Scheduling sync
Multichannel
Web, app, messaging
Integration Benefits
- Answers drawn from single source of truth
- Each interaction logged for compliance
- Adverse events automatically captured
- Deploy across web, mobile, and messaging
- Real-time content synchronization
- Seamless handoff to human specialists
Built for Compliance
Every interaction is secure, auditable, and regulatory-ready
HIPAA Certified
Full compliance with healthcare data protection standards
GDPR Compliant
European data privacy regulations fully supported
SOC2 Certified
Enterprise-grade security and availability controls
PHI Protected
Protected Health Information secured and encrypted
MLR Approved
Medical, Legal, Regulatory reviewed content only
Audit Trails
Complete logging for regulatory compliance