HIPAA Certified
GDPR Compliant
SOC2 Certified
PHI Protected
MLR Approved
Workflow Comparison
End-to-End Workflow Comparison
See how RepTwin transforms adverse event reporting from a cumbersome process to seamless, complete data capture
Traditional Way
Manual Process
With RepTwin
AI-Powered
1
1
Patient Experiences AE
Patient or HCP notices an adverse event but is unsure how or where to report it.
Unclear reporting path
1
Easy Chat-Based Reporting
Patient or HCP initiates report via accessible chat interface—available 24/7.
Always available
24/7 AE intake
2
2
Phone Call to Report
Reporter calls the safety hotline, often facing long hold times or limited hours.
Long wait times
2
Guided Conversation
AI asks all required questions through natural dialogue, ensuring complete data capture.
No missing details
More reports
3
3
Manual Data Collection
PV specialist manually asks questions and documents information, often missing key details.
Incomplete information
3
Real-Time Data Validation
System validates and codes information in real-time with MedDRA terminology.
Auto-coded data
Reduced follow-up needs
4
4
Follow-Up Calls Needed
Missing information requires multiple follow-up calls to complete the case.
50% need follow-up
4
Automated Follow-Up
If additional information is needed, system schedules and conducts follow-up automatically.
Seamless coordination
Improved case completion rates
5
5
Manual Database Entry
Data manually transcribed into safety database, introducing delays and potential errors.
Days to process
5
Direct Database Entry
Structured case data flows directly into safety database within minutes.
Near real-time
Minutes to database
Experience the Difference
See how RepTwin transforms your workflow
Key Capabilities
Everything you need for efficient, complete adverse event capture
Conversational Intake
Guided chat interface collects all required adverse event details through natural conversation.
Real-Time Escalation
Serious cases immediately flagged and routed to PV team for expedited handling.
Side Effect Guidance
Answer common questions about side effects with compliant, approved responses.
Auto-Report Generation
Automatically compile structured ICSR reports with MedDRA coding.
Follow-Up Coordination
Schedule follow-up interactions and gather additional information when needed.
Direct Database Entry
Cases entered directly into safety database, eliminating manual transcription.
Safety Database Integration
Direct connection to your pharmacovigilance systems
Safety Database
Direct case submission
PV Systems
LifeSphere integration
Vault Safety
Document management
Med Info
Cross-channel intake
Integration Benefits
- Direct case creation in safety database
- Automatic duplicate checking
- MedDRA coding applied automatically
- Cross-channel AE detection and capture
- Regulatory submission-ready data format
- Complete audit trail for every case
Built for Compliance
Every interaction is secure, auditable, and regulatory-ready
HIPAA Certified
Full compliance with healthcare data protection standards
GDPR Compliant
European data privacy regulations fully supported
SOC2 Certified
Enterprise-grade security and availability controls
PHI Protected
Protected Health Information secured and encrypted
MLR Approved
Medical, Legal, Regulatory reviewed content only
Audit Trails
Complete logging for regulatory compliance